Privacy Policy for Swiftly-Workspace

Last Updated: 17/11/2024

Introduction

Welcome to Swiftly Workspace (“we,” “us,” or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our software, which allows users to manage customers, contracts, contacts, addresses, invoices, and more as part of our expanding ERP/CRM functionalities.

1. Information We Collect

Personal Information:
When you create an account, we may collect personal information such as your name, email address, phone number, and business details. This information is used primarily for account creation, authentication, and communication related to our services.
Business Data:
As part of our ERP/CRM services, you may input sensitive business data, including customer information, contracts, financial data, and other records. All such data is stored securely in your private iCloud account and is accessible only to you. We do not have access to your business data unless you explicitly share it with us for support purposes.
Usage Data:
We may collect information about how you use our app, such as the features you access and usage patterns. This information helps us to improve our services and provide a better user experience.
Technical Information:
We collect technical data, including your IP address, device information, and operating system details, to diagnose issues, secure our services, and enhance our offerings.
Cookies and Third-Party Services:
We do not use cookies directly on the app. However, we integrate with third-party services like WishKit for customer feedback and feature requests, which may use cookies or similar tracking technologies. Please refer to their privacy policy for more information.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our ERP/CRM services.

  • Facilitate communication and support.

  • Customize and enhance the user experience.

  • Analyze usage trends to improve our services.

  • Comply with legal obligations.

3. Data Storage and Security

iCloud Storage:
Your data is securely stored in your private iCloud account, managed by Apple. We do not have access to your data unless you explicitly share it with us. iCloud provides robust security features, including encryption, to protect your information.
Data Security:
We are committed to securing your data. We implement industry-standard security measures, including encryption and secure communication protocols, to protect your information during transmission and storage. However, please be aware that no method of data transmission or storage is completely secure.

4. Sharing Information

We do not sell, trade, or share your personal or business information with third parties except as required by law or with your explicit consent. We may disclose your information if necessary to:

  • Comply with legal obligations.

  • Protect and defend our rights or property.

  • Investigate and prevent potential security threats or fraudulent activities.

  • Facilitate mergers, acquisitions, or any other business restructuring, in which case user information may be part of the transferred assets.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal and business information.

  • Restrict or object to the processing of your information.

  • Port your data to another service provider.

  • Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us at [insert contact email]. We will respond to your request within 30 days.

6. International Transfers

Your information may be processed, stored, and used outside the country where you are located. By using our services, you consent to this transfer, storage, and processing. We take steps to ensure your information is treated securely and in accordance with this Privacy Policy.

7. Data Retention

We retain your personal and business information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. Upon your request, we will delete or anonymize your data, unless retention is required by law.

8. Children’s Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If the changes are significant, we may notify you via email or through the app. Continued use of our services after such changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@swiftly-workspace.com.